Frequently Asked Questions - FAQ's


Monday to Friday 8AM to 6PM

Yes, call in advance and slid your keys under the office door.

Yes, call Maple Ridge Towing 604-467-6611, mention code 22711 and they will give you a 10% discount, note you must pay them directly

Absolutely not! There are many laws specifically prohibiting automobile dealers from suggesting or implying that you must return to them for service in order keep your manufacturer warranty. Any qualified independent repair facility can maintain your new vehicle, and your warranty will remain valid. If you've been a long-time customer of a particular shop, and if you're happy and comfortable with the service they provide, then keep going to them. If they spot any problems that should be covered under manufacturer warranty, they will let you know so you can return to your dealer for warranty repairs.

Ask your friends and neighbors who they use. Get recommendations. Visit those shops and take a look. Are they busy? Is the shop clean? Are there old, unused cars parked randomly on the property? Are the technicians clean? Are they BC Government certified? How were you greeted? Would you be comfortable dealing with them?

The check engine light or MIL (Malfunction Indicator Lamp) means that the vehicle computer detects a system not functioning within its pre-programmed parameters. Many things can trigger the check engine light: A loose fuel cap (computer sees a pressure loss in the fuel system), a vacuum leak, a bad fuel pump, a bad spark plug, a plugged fuel filter, a broken, pinched or disconnected wire, a lazy oxygen sensor, or a malfunctioning coolant temperature sensor.

Don't worry! What were the driving conditions and circumstances when the light first came on? Did it come on shortly after you filled the fuel tank? Did it come on after an extended drive in extreme summer heat? These clues can help the technician find the problem quicker saving you some money.

If the MIL is flashing, you need to get to your repair facility ASAP! This indicates that your vehicle's emission control system could soon be damaged.

Maybe, but maybe not. The 'check engine' or 'service engine soon' light illuminates for many different reasons (see above question). So, the vehicle must be rechecked to determine the actual cause. If you're concerned, have your service advisor clearly document on your repair ticket the actual codes and reasons found. This way you will know if it should be covered under the original repair warranty or if it is a completely new problem.

Most parts on your vehicle are interrelated. Ignoring or neglecting even simple routine maintenance, such as changing the oil or checking the coolant, can lead to poor fuel economy, unreliability, or costly breakdowns. It also may invalidate your warranty.

Follow the manufacturer's maintenance schedule in your owner's manual for your type of driving.

The correct air pressure, rotating tires regularly, and keeping your tires aligned and in balance improves safety. It also saves you money by extending the life of your tires. Correct air pressure in each tire ensures safe handling, and uniform wear improves fuel economy. Rotating tires every 10,000 kilometers ensures smooth ride, uniform tire wear and allows for inspection of brakes and suspension. Balancing tires corrects annoying vibrations and prevents irregular tire wear. Proper alignment ensures safe handling and also prevents irregular tire wear. This should be checked whenever your car is pulling to the left or right.

Always follow your manufacturer's recommendations as outlined in the owner's manual. Typically, these items are replaced every 5 years or 80,000 kilometers. It's best to have these items checked and replaced before the hot weather begins in the summertime.

That really depends upon the type of spark plugs that are in your vehicle. Vehicles 15+ years old are more likely to have standard plugs with approximate life expectancy of 20,000-30,000 kilometers. Newer model vehicles up to 2000 are usually platinum tipped, lasting approximately 50,000 kilometers. Some 2001 and newer vehicles come with iridium tipped plugs which could last up to 150,000 kilometers.

Always follow your manufacturer's recommendations as outlined in the owner's manual. Typically, the cooling system should be flushed out at least once every two years or 50,000 kilometers. The best time is to have this service performed is in the spring or fall. A flush should never be done as a repair for an overheating problem. A coolant flush after the repair is recommended to clean the entire system and replace it with the proper anti-foaming agents, rust inhibitors, and water pump lubricants.

If the smoke is gray or black in color, it typically means the vehicle is running rich (too much gasoline and not enough air). If you only experience this when the car is started, it is typically an issue with the settings of the fuel injection system. If you get black smoke all the time, there are additional problems with the fuel injection system that needs to be checked (oxygen sensors, map sensors, fuel injectors, fuel pressure regulators, air filter, etc). If this is allowed to continue, it could cause damage to the catalytic converter as well.

If the smoke is blue, it means the vehicle is burning oil. This can be caused by bad pistons and rings, damaged cylinder walls, or other internal engine damage.

If the smoke is white, it is a sign of a coolant leak or coolant is being forced into the cylinders and burned. Typical causes of white smoke are faulty head gaskets, a cracked head, or a broken cylinder wall.


Why are they selling the vehicle? -  breaks down often, bought a new car, too expensive, gas guzzler, etc.

Where has the mileage of the car been accrued? - city driving, highway driving (best!), off road

What repairs have been done and do they have invoices? - Good Record keeping speaks volumes!

What accidents or damage has the vehicle had? Where and how was it repaired? - Again, invoices that detail the repair are extremely helpful.

What type of gas have they used? - You may not want to purchase a vehicle that requires the most expensive gas available to run properly.

Ask to test drive the vehicle -be alert to unusual noises, jerking, pulling, & abnormal shifting.

Ask the seller to take the vehicle, or let you take the vehicle, to YOUR MECHANIC for a pre-purchase inspection.

When purchasing a pre-owned vehicle, it is extremely important to know exactly what you are getting yourself into. You don't want to end up with a lemon and get more than you bargained for. Haney Automotive can provide you with a thorough pre-buy inspection: A visual check by a BC Government Certified Technician is a wise move before spending your money.